NPS Calculator

Net Promoter Score (NPS) measures customer loyalty with a single 0–10 question. Promoters (9–10) minus Detractors (0–6) gives a score from −100 to +100. Above 50 is considered excellent.

1. 1Classify: Promoters (9–10), Passives (7–8), Detractors (0–6)
2. 2NPS = % Promoters − % Detractors
3. 3Passives are not counted in the score
4. 4Benchmark: > 50 excellent; 0–49 good; < 0 needs work