Πώς να υπολογίσετε το Net Promoter Score

Τι είναι το Net Promoter Score;

Measures customer satisfaction and likelihood to recommend using a simple survey. Predicts growth and identifies detractors and advocates.

Οδηγός βήμα προς βήμα

1. 1Ask: "On 0-10 scale, how likely recommend to friend?"
2. 2Score 9-10: Promoters, 7-8: Passives, 0-6: Detractors
3. 3Calculate: (Promoters - Detractors) ÷ Total × 100%
4. 4Track over time by segment

Worked Examples

Common Mistakes to Avoid

• ✕Only tracking overall NPS, not by customer segment
• ✕Not following up with respondents to understand why

Frequently Asked Questions