Question 1

What is a NPS Calculator?

Accepted Answer

Net Promoter Score (NPS) measures customer loyalty with a single 0–10 question. Promoters (9–10) minus Detractors (0–6) gives a score from −100 to +100. Above 50 is considered excellent.

Question 2

How does the NPS Calculator work?

Accepted Answer

Classify: Promoters (9–10), Passives (7–8), Detractors (0–6) Then: NPS = % Promoters − % Detractors Then: Passives are not counted in the score Then: Benchmark: > 50 excellent; 0–49 good; < 0 needs work.

Question 3

Can you give an example of how to use the NPS Calculator?

Accepted Answer

Example: Input 60 Promoters, 25 Passives, 15 Detractors (n=100) gives a result of NPS = 60% − 15% = 45 (Good).

Question 4

Is the NPS Calculator free to use?

Accepted Answer

Yes — completely free with no registration, download, or subscription required. All calculations happen instantly in your browser.

Question 5

How accurate is the NPS Calculator?

Accepted Answer

Our NPS Calculator uses verified mathematical formulas and is accurate to multiple decimal places. Results are calculated in real-time using the same methods used by professionals.

NPS Calculator

NPS Calculator

What is NPS Calculator?

How to Use NPS Calculator

Example NPS Calculator

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