Paano Kalkulahin si NPS

Ano ang NPS?

Net Promoter Score (NPS) measures customer loyalty with a single 0–10 question. Promoters (9–10) minus Detractors (0–6) gives a score from −100 to +100. Above 50 is considered excellent.

Pormula

NPS = (Promoters% − Detractors%) | Score 9–10 = Promoter; 7–8 = Passive; 0–6 = Detractor

Step-by-Step na Gabay

1Classify: Promoters (9–10), Passives (7–8), Detractors (0–6)
2NPS = % Promoters − % Detractors
3Passives are not counted in the score
4Benchmark: > 50 excellent; 0–49 good; < 0 needs work

Mga Nalutas na Halimbawa

Input

60 Promoters, 25 Passives, 15 Detractors (n=100)

Resulta

NPS = 60% − 15% = 45 (Good)

Mga madalas itanong

What is Net Promoter?

Net Promoter Score (NPS) measures customer loyalty with a single 0–10 question. Promoters (9–10) minus Detractors (0–6) gives a score from −100 to +100

How accurate is the Net Promoter calculator?

The calculator uses the standard published formula for net promoter. Results are accurate to the precision of the inputs you provide. For financial, medical, or legal decisions, always verify with a qualified professional.

What units does the Net Promoter calculator use?

This calculator works with inches, percentages. You can enter values in the units shown — the calculator handles all conversions internally.

What formula does the Net Promoter calculator use?

The core formula is: NPS = % Promoters − % Detractors. Each step in the calculation is shown so you can verify the result manually.

Handa nang kalkulahin? Subukan ang libreng NPS Calculator

Subukan ito sa iyong sarili →