How to Calculate Customer Health Score
What is Customer Health Score?
Customer Health Score Calculator helps you measure the effectiveness and profitability of your marketing investments.
Formula
Health Score = Σ (Signal Weight × Signal Value) / Max Possible
Step-by-Step Guide
- 1Score usage, NPS, support tickets, payment history
- 2Calculate the result using the formula
- 3Compare against benchmarks to evaluate performance
Worked Examples
Input
Usage 40pts + NPS 30pts + payment 20pts = 90/100
Result
Health Score = 90%
Common Mistakes to Avoid
- ✕Not accounting for all costs in the calculation
- ✕Ignoring attribution window when measuring results
Ready to calculate? Try the free Customer Health Score Calculator
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