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NPS Calculator

Net Promoter Score from survey responses

NPS Calculator

Promoters (9–10)
Passives (7–8)
Detractors (0–6)

Net Promoter Score (NPS) measures customer loyalty with a single 0–10 question. Promoters (9–10) minus Detractors (0–6) gives a score from −100 to +100. Above 50 is considered excellent.

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